Warranty & Returns

Warranty

At Spinwood.nl we stand behind our products, our service and you, our customer.
If, for any reason, you -or your gift recipient- are not fully satisfied with a purchase, please do not hesitate to contact our Customer Service department. We will exchange the product for a similar product or issue a refund.

Defects at the time of acceptance

If your product shows defects at the time of acceptance, please contact us as soon as possible. We will try to offer you an appropriate solution.

Return policy

At Spinwood.nl, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a bridge between consumers and Spinwood.nl depends on high quality products and extraordinary Customer Service.

Full refunds will be available for up to 14 days from the day you receive your order. If your return is in any way a result of a mistake by Spinwood.nl, please be sure to indicate the nature of the error when requesting a refund and a customer service specialist will provide you with further instructions.

If the return is not a result of an error on the part of Spinwood.nl, you will be responsible for all shipping costs and duty incurred for the order and return of the product(s). You must send your return using a reliable international carrier that offers tracking (such as PostNL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at Spinwood.nl in their original condition. We return the total amount of your purchase once we have received the returned product in the same condition as it was shipped.

Important notes and restrictions
We do not refund shipping charges except if you believe the return is the result of an error by Spinwood.nl; this includes the shipping cost we incurred shipping the item to your address.
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Centre. If possible make use of the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.
As a safeguard against potential abuse, Spinwood.nl reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

Step-by-step instructions
Inform our Customer Service department that you wish to return a product
You will receive a confirmation by email or phone of your request
You will receive instruction by email or phone on how to return your product.
Upon receipt of your shipment, we will exchange the defect product (if in stock) or refund the product depending on your preferences.

Appendix I: Model form for right of withdrawal

(this form should only be completed and returned if you want to withdraw from the contract)

– To: Spinwood.nl

Kobaltstraat 2a

1411 AM Naarden

[email protected]

– I/we* herewith inform you that, in respect of our contract regarding

The sale of the following products: [description of the product}*
The delivery of the following digital content: [description of the digital content]*
The supply of the following service: [description of the service]*

I/we* exercise our right of withdrawal.

– Ordered on: …………………..

– Received on: ………………

– Consumer(s)’ name: ……………………………………………………………………………………………………..

– Consumer(s)’ address: ……………………………………………………………………………………………………..

– Reason of withdrawal: …………………………………………………………………………………………………..

– Consumer(s)’ signature:

…………………………………………………………….

*Delete or provide supplementary information, as applicable.