Warranty & Returns

Warranty

At Spinwood.nl we believe in our products, our service, and the customer. If for any reason you are not satisfied with your order, please do not hesitate and contact Spinwood.nl directly.

Should your product become defective, you can of course count on us. We give a 10-year guarantee on the steel construction, nuts, and bolts. We offer a 2-year warranty on the woodwork. The manufacturer's warranty offered by us does not affect the statutory warranty to which you as a consumer are entitled. Legal guarantee means that a product must do and/or is what you as a consumer can reasonably expect from it. Before returning an article, you must inform Spinwood.nl.

Defect on receipt

If your product does not function properly immediately upon receipt, please contact Spinwood.nl as soon as possible. We will offer you a suitable solution.

Return policy

In the Netherlands, a statutory viewing period of 14 working days applies. At Spinwood.nl you have a 30-day reflection period. This way you can unpack the sofa, study it and experience whether it is completely to your liking as it is permitted in a physical shop. Within these 30 days, the buyer can return the order without stating a reason. The return period starts the next day after receipt of the product.

To return your article you can fill in the legally established model form (see appendix I at the end of this article). You are not obliged to fill in this form. You can also send an e-mail or call to register your return. You will then receive a return label which you can use to return your item. After you have registered the return, you have 14 days to return the article.

Undamaged items can only be returned if:

- You register the article for return within the 30-day trial period. The period starts on the day after receipt of your order.

- The article is in its original condition and can be sent in the original packaging if possible.

Articles cannot be returned if:

- The consumer himself has attempted to rectify a defect

- The safety and operating instructions have not been followed by the consumer

Upon receipt of a return shipment, which meets the above requirements, Spinwood.nl will provide replacement or, if desired, refund the purchase price to the consumer. In case of a refund Spinwood.nl will transfer the amount within 14 days after receipt of the return.

Complaints

If you have any comments or complaints about the products and/or service of Spinwood.nl please contact us by phone, email, or our contact form. Spinwood.nl will then contact you as soon as possible to find a solution and will respond to your complaint within 14 days at the latest.

Disputes

Disputes between the consumer and Spinwood.nl about the realization or execution of agreements with regard to products and services delivered or to be delivered by Spinwood.nl, can be submitted by both the consumer and the entrepreneur to the Disputes Committee Webshop Keurmerk via [email protected] You can also contact the Thuiswinkel Disputes Committee for disputes. Visit the website for more information: www.sgc.nl.

Appendix I: Form for withdrawal

(complete and return this form only if you wish to withdraw from the contract)

- On: Spinwood.nl
Kobaltstraat 2a
1411 AM Naarden
[email protected]

- I/We* hereby give notice that I/We* hereby give notice of our agreement concerning the sale of the following products: Spinwood picnic table

revoked/cancellation*

- Ordered on: …………………..
- Received on: ………………
- Name of consumer(s): ....................................................................................................................
- Consumer(s) address: ....................................................................................................................
- Reason for return: .................................................................................................................
- Signature of consumer(s):

 

…………………………………………………………….

If you wish to terminate the agreement, please send the above form, fully completed, and signed, or scan and e-mail it, to the above address.